Questions or concerns?

The apartments at Residence Aparthotel Des Alpes are available from 4:00 pm on the day of arrival and check out is by 9:30 on the day of departure.

Upon arrival, guests staying at Residence Aparthotel Des Alpes are required to pay a €150 deposit along with any outstanding balance. This deposit will be refunded at the end of the stay, following the return of keys and a staff inspection of the apartment.

In case of cancellation of the stay:

• Up to 4 days before arrival, cancellation is free of charge       
• For cancellations with less than 4 days' notice, the penalty is 30% of the amount due, recoverable as a deposit for stays to be used within one year 
• After arrival, in case of a departure earlier than the check-out date fixed at the time of booking, there is no reimbursement of unused nights
• Different conditions are in force in case of deposit payment 

On arrival, the balance can be settled by cash, ATM, cheque  or credit card (Visa or Mastercard).

The swimming pool is located in the Aparthotel Des Alpes and can be used by both aparthotel and residence guests wearing swimming caps. It is supervised by a professional lifeguard and can be accessed daily from 3 pm to 8 pm. and on Saturdays from 4 p.m. (times subject to possible change in low season).

Use of the spa is restricted to persons over 16 years of age and is possible from 3 pm to 8 pm (hours subject to possible change in low season). The spa is located in the Aparthotel Des Alpes, but can also be accessed by guests of the residence.

Access to the gym is permitted between 9 am and 8 pm. It is located in the Aparthotel Des Alpes and can be used by guests of both the aparthotel and the residence.

Playroom and baby room are located in the Aparthotel Des Alpes. They can be used by both aparthotel and residence guests between 9 am and 11 pm.

The Des Alpes has an adjoining restaurant-pizzeria, where aparthotel and residence guests can enjoy breakfast or half-board service by prior reservation. A takeaway service is also available.

By paying an additional fee of €10 per day, it is possible to accommodate an extra child in the apartment within the standard number of beds. The child must not exceed 2 years of age. 

If you wish to receive an extra change of towels and have the staff clean the bathroom and floors before the end of your stay, the service charge is €50 for one-room and two-room apartments and €70 for three-room apartments.

Upon request and for an additional fee of €10 per day, you can bring your pet to some units. The maximum number of animals per Apartment is one and the animal must not exceed 25 kg.

In the laundry room, located in the Residece Des Alpes, you can use the washing machine (with detergent) and dryer for €5 per wash or drying cycle. The use of the ironing board and iron is free of charge. Guests of the Aparthotel Des Alpes may also use these services.

A convenient kitchen set including 250 ml oil and vinegar and 500 g sugar and salt can be requested at the time of booking. The price is €12.

Fresh bread, milk and croissants for the following morning can be ordered at the reception by 8 pm. The charge will be calculated according to consumption.

At a cost of € 10 per day you can park your car in the covered garage.

Strollers and baby backpacks are available for rent at a cost of €10 per day.

For those who wish, at a cost of €8 and security deposit of €25, it is possible to rent a bathrobe - handy both to access the sauna and to keep in your apartment.