Questions or concerns?

The apartments at Residence Aparthotel Des Alpes are available from 4:00 pm on the day of arrival and check out is by 9:30 on the day of departure.

Upon arrival, guests staying at Residence Aparthotel Des Alpes are required to pay a €150 deposit along with any outstanding balance. This deposit will be refunded at the end of the stay, following the return of keys and a staff inspection of the apartment.

In case of cancellation of the stay:

• Up to 4 days before arrival, cancellation is free of charge       
• For cancellations with less than 4 days' notice, the penalty is 30% of the amount due, recoverable as a deposit for stays to be used within one year 
• After arrival, in case of a departure earlier than the check-out date fixed at the time of booking, there is no reimbursement of unused nights
• The property reserves the right to modify the booking conditions for requests involving more than 3 apartments
• Different conditions are in force in case of deposit payment 

When confirming your booking, you can choose between two payment options:

1. Credit card as guarantee (Visa or Mastercard)

The card is required only as a guarantee of the booking.
Payment for the stay will be made directly at the property.
Upon arrival, the balance can be paid in cash, by debit card, cheque, or credit card (Visa or Mastercard).

2. Advance payment via PayPal

You can choose between two options:

• Full advance payment at the time of booking.
• Payment in 3 instalments:
  • The first instalment is charged immediately upon booking.
  • The remaining two are charged automatically one month apart.

The reception is open from 8:30 AM to 11:00 AM and from 3:00 PM to 8:00 PM. For further information or inquiries, you can contact us at the number +39 0462 231410.

The tourist tax is €2.50 per day for the Residence Des Alpes and €3.00 per day for the Aparthotel Des Alpes. The tax applies from the age of 14 and must be paid locally.

The swimming pool is located in the Aparthotel Des Alpes and can be used by both aparthotel and residence guests wearing swimming caps. It is supervised by a professional lifeguard and can be accessed daily from 3 pm to 8 pm. and on Saturdays from 4 p.m. (times subject to possible change in low season).

Use of the spa is restricted to persons over 16 years of age and is possible from 3 pm to 8 pm (hours subject to possible change in low season). The spa is located in the Aparthotel Des Alpes, but can also be accessed by guests of the residence.

Access to the gym is permitted between 9 am and 8 pm. It is located in the Aparthotel Des Alpes and can be used by guests of both the aparthotel and the residence.

Playroom and baby room are located in the Aparthotel Des Alpes. They can be used by both aparthotel and residence guests between 9 am and 11 pm.

Just 1.5 km from Alpe Cermis and 13 km from Pampeago – Obereggen, our Residence Aparthotel is the ideal starting point for exploring the mountains in every season.

The property is 1 km from the center of Cavalese.

Des Alpes has an on-site restaurant and pizzeria, where guests of the aparthotel and residence can, upon reservation, enjoy breakfast at a fixed price of €10 per person per day.
Half-board service is not available, but guests can order from the à la carte menu.
Takeaway service is also available.

By paying an additional fee of €10 per day, it is possible to accommodate an extra child in the apartment within the standard number of beds. The child must not exceed 2 years of age. 

If you wish to receive an extra change of towels and have the staff clean the bathroom and floors before the end of your stay, the service charge is €50 for one-room and two-room apartments and €70 for three-room apartments.

Aparthotel Des Alpes: pets are allowed on request, with an extra charge of €10 per day. Only one pet per apartment is allowed, and only in the Studio Apartment for 3 people with balcony and the Studio Apartment for 4 people with balcony.
Residence Des Alpes: pets are allowed on request, with an extra charge of €10 per day. One pet per apartment is allowed.

In the laundry room, located in the Residece Des Alpes, you can use the washing machine (with detergent) and dryer for €5 per wash or drying cycle. The use of the ironing board and iron is free of charge. Guests of the Aparthotel Des Alpes may also use these services.

A convenient kitchen set including 250 ml oil and vinegar and 500 g sugar and salt can be requested at the time of booking. The price is €12.

Fresh bread, milk and croissants for the following morning can be ordered at the reception by 8 pm. The charge will be calculated according to consumption.

At a cost of € 10 per day you can park your car in the covered garage. It can only be booked on-site.

Strollers and baby backpacks are available for rent at a cost of €10 per day.

For those who wish, at a cost of €8 and security deposit of €25, it is possible to rent a bathrobe - handy both to access the sauna and to keep in your apartment.